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Technical SupportYou can contact Technical Support Monday through Friday from 6:00 a.m. to 5:00 p.m. PST (9:00 a.m. to 8:00 p.m. EST) excluding customary U.S. holidays. We can also be reached on weekends for emergency support. email: support@elandsys.com Telephone: (+1 408) 627 4149 Eland Systems PricingHourly-based Rate
Incident-based Rate
Service Rate
Support PolicyCustomers may choose between one of the three service plans for technical support. Phone calls to our technical support team are charged at the hourly-based rate. The minimum charge is for 30 minutes. Incident-based support covers tasks that can be resolved within an hour. If the issue is beyond a regular incident, we will suggest an alternative to the customer. Technical support provided after normal business hours is charged at a premium rate. Please contact us for details.
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